Lovatts Crossword & Puzzle Magazine Subscription Purchases

  1. Terms of Delivery

    • For monthly publications, please allow up to 8 weeks for your first delivery.
    • For bi-monthly publications, please allow up to 12 weeks for your first delivery.
    • For quarterly publications, please allow up to 18 weeks for your first delivery.

    Note that the delivery date of the first magazine is determined by the date on which you order and the date on which the next available issue is printed. This may be up to 18 weeks before the scheduled on sale date. Lovatts Media reserve the right to vary the publishing and delivery dates.

  2. Postage

    Any errors made in providing the correct delivery address are the responsibility of the purchaser and Lovatts Media is not liable for any consequences if incorrect information is provided.

    If you are a subscriber and you change your address or any other relevant details you must notify Lovatts Media. To change a delivery address, Lovatts Media may require up to 8 weeks notice. Lovatts Media is not liable for any consequences of your failure to do so, including but not limited to subscription issues being sent to an incorrect address. Lovatts Media is not obliged to re-send returned mail or undelivered mail due to the subscriber’s failure to provide the correct address details.

    Returned mail and undelivered mail, through no fault of the subscriber, may be re-sent by Lovatts Media, at our discretion.

  3. Privacy

    Lovatts Media is committed to protecting and maintaining your privacy. As part of normal daily operations we may collect your information.

    You can read the complete Privacy Policy at https://www.lovattsmedia.com/privacy-policy.html

  4. Subscription Transfers

    In the event of a change in circumstances (i.e. a deceased subscriber) the balance or remainder of the subscription may be transferred to another party. An administration fee may be charged for any subscription transfers, up to but not exceeding the balance of the subscription remaining.

  5. Subscription Cancellations & Refunds

    Subscription purchases are considered final, and are non-refundable, except in the circumstances outlined below:

    1. If the subscription was purchased directly from Lovatts Media:
      1. Lovatts Media will only refund the balance remaining on your subscription where a product is faulty. Lovatts Media is not required to provide a refund for change of mind. Issues already delivered or dispatched will be deducted from the total at their full cover price. In the case of a gift, the balance will be refunded to the original purchaser. If the credit card used to make the original payment is no longer valid, for example if it has expired, a cheque payment will be issued. Cheques may take up to four weeks to be processed.
      2. Lovatts Media may, on a case-by-case basis and at our sole discretion, consider a partial refund for compassionate reasons.
    2. If the subscription was purchased from a third party provider (iSubscribe, Magshop, Mags4Gifts):
      1. If you purchase a subscription from a third party provider and choose to cancel before receiving the first issue, you are subject to the refund policy of that provider and need to contact them directly. Lovatts Media cannot assist in processing a refund before we have received a Subscriber’s payment and account details from our third party providers.
      2. If you have purchased a subscription from a third party provider and wish to cancel after receiving the first issue, Lovatts Media will consider a refund under the circumstances outlined in 5.1. i) and 5.1. ii) above. However, please note that there will be additional third-party fees and charges deducted from any refund payable.
  6. Please note: These Subscription Terms & Conditions may be modified from time to time. It is your responsibility to regularly review our policies and keep up to date with any changes.

    For further information relating to Lovatts crossword and puzzle magazine subscriptions, please contact Lovatts Media – subs@lovattsmedia.com or call toll free 1800 254 199 (NZ 0800 254 177).

    Last edited: 11/07/2018