Contact Lovatts Media
P.O Box 995,
Terrigal Beach NSW 2260
Toll-Free: 1800 254 199
PO Box 83084,
Johnsonville, Wellington 6440
Toll-Free: 0800 254 177
PO Box 6337,
Bournemouth BH1 9EH
+44 (0) 1202 087626
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New Gremlin Report:
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Flash Puzzles (Killer Sudoku/Addoku & Code Crackers):
If you are experiencing problems viewing or playing Flash puzzles on the Lovatts website we recommend you update your Flash Player to the latest version. Free download here: http://get.adobe.com/flashplayer/.
Once installed, return to the puzzle page to see if the problem has been resolved. If not, you may need to clear your browser’s cache (history of pages visited). Here is a Wiki article outlining the simple steps you’ll need to take in popular browsers: http://www.wikihow.com/Clear-Your-Browser’s-Cache
Problem still unresolved?
Try uninstalling and then reinstalling your Flash Player. Steps to uninstall Flash on Windows or Mac can be found here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
Unable to view Flash puzzles on an iPad, mobile or other handheld device?
Unfortunately Flash, the program used to build these puzzles, is not supported; so you’ll be unable to view them. This applies not only to the Lovatts websites, but also to all Flash content appearing on the Web. We’re currently building multiplatform (HTML5) versions of all our puzzles to complement, and as an alternative to, our Flash-dependent versions and these will be viewable and playable on most devices (including iOS and Android). See below for common fixes to issues with HTML5 multiplatform puzzles.
Problems with HTML5 multiplatform puzzles (Crosswords, Sudoku, Word Search, Trivia)?
Please report the issue using the contact form below and provide as much information as possible: puzzle name, browser (e.g. Chrome, Internet Explorer, FireFox etc. and version number if known), plus the device you are using to play the puzzle. We will get back to you as soon as we can.
Still haven’t answered your query?
Please get in touch below.